Contact Us

Following guidance from state health officials and to prevent further spread of COVID-19, in-person customer service for MnPASS is unavailable until further notice.

  • The MnPASS Team is still available by phone, email or chat to assist with MnPASS questions, enrollment or any other customer needs.
  • Any new/replacement tags or dual lock tabs will be sent via mail, please allow 3-5 business days to receive.
  • Returning tags which have been replaced, or if you close your account, must be mailed to the Customer Service Center in Golden Valley.

Thank you for your understanding.

Email

customerservice@mnpass.net

Live chat: www.mnpass.net/LiveChat

Phone

1-866-397-4334

MnPASS Customer Service Center
2055 Lilac Dr. N
Golden Valley, 55422
Monday through Friday
Phone, chat, email: 6:30 a.m. to 6 p.m.

The MnPASS Customer Service Office is closed on the following days:

2020
Jan. 1 - New Year's Day
Jan. 20 - MLK Day
Feb. 17 - Presidents’ Day
May 25 - Memorial Day
July 3 - Independence Day
Sept. 7 - Labor Day
Nov. 11 - Veterans Day
Nov. 26-27 - Thanksgiving
Dec. 25 - Christmas

MnPASS Tag Distribution and Service Centers

Following guidance from state health officials and to prevent further spread of COVID-19, in-person tag distribution is unavailable at this time. Customers may enroll in the MnPASS program online and a MnPASS tag will be mailed to you. The MnPASS Customer Service Team is available by email: customerservice@mnpass.net or phone, 1-866-397-4334, to assist you.

MnPASS Customer Service Center
Program enrollment, tag distribution, inquiries, customer service
2055 Lilac Drive N
Golden Valley, MN 55422
Monday through Friday
Phone, chat, text: 6:30 a.m. to 6 p.m.

MnDOT Metro District Water’s Edge building
Program enrollment (computer kiosk) and tag distribution only
1500 W County Road B2
Roseville, MN 55113

Metro Transit Service Center
Tag distribution only
Skyway, US Bank Center
101 E. 5th St.
St. Paul, MN 55101
Monday through Friday, 9 a.m. to 4:30 p.m.

Metro Transit Service Center
Tag distribution only
719 Marquette Ave.
Minneapolis, MN 55402
Monday through Friday, 7:30 a.m. to 5:30 p.m.

Move Minneapolis
Tag distribution only
81 S. 9th St., Suite 200
Minneapolis, MN 55402
Monday through Friday, 10 a.m. to 6 p.m.