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ADA Grievance Procedure

ADA complaint form

If you have accessibility concerns, please fill out this form. If you have a general comment or complaint, please fill out our general public comment form.

Complaints/concerns










 

Minnesota Department of Transportation
Grievance Procedure under
The Americans with Disabilities Act/Rehabilitation Act


This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and the Rehabilitation Act of 1973 (“Rehabilitation Act”).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Minnesota Department of Transportation (“MnDOT”). This Grievance Procedure does not explain the process for employment-related complaints of disability discrimination. The MnDOT Guidelines on Discrimination Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available as a reasonable modification for persons with disabilities upon request. Please contact Amr Jabr to request a reasonable modification of this grievance procedure.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:


Amr Jabr, ADA Title II Coordinator
Minnesota Department of Transportation
395 John Ireland Blvd., MS 120
Accessibility.DOT@state.mn.us
1-833-400-8432
Individuals who need relay services should contact 711


Amr Jabr or his designee will promptly confirm receipt of the complaint and provide suggested times to discuss the complaint and possible resolutions with the complainant. The suggested times provided by Amr Jabr or his designee will fall within 15 calendar days of receipt of the complaint. Within 15 calendar days of discussing the complaint and possible resolutions with the complainant,Amr Jabr or hisdesignee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. This written response will take one of two forms:

  • Substantive Written Response: If MnDOT has been able to gather sufficient information, the written response will explain the position of theMnDOTand offer options for substantive resolution of the complaint. 
  • Interim Written Response: MnDOT will provide for prompt and equitable resolution of complaints alleging violations of the ADA and/or Rehabilitation Act. Sometimes, equitable resolution of a complaint will require investigation that takes more time. If MnDOT has not been able to gather sufficient information within 15 calendar days of contacting the complainant, the written response will explain what additional information MnDOT is still attempting to gather and will provide an estimate of the time it will take for the MnDOT to provide a substantive written response explaining its position. When an interim written response is provided, MnDOT will promptly follow up at a later date with a substantive written response explaining the position of MnDOT and offering options for substantive resolution of the complaint.

Appeal of substantive written response: If the substantive written response by Amr Jabr or hisdesignee explaining the position of MnDOT and offering options for substantive resolution of the complaint does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision. Appeals must be received by MnDOT no later than 18 calendar days of the date the substantive written response was mailed, e-mailed, or faxed. Appeals will be heard by the MnDOT Assistant Commissioner of Operations, or his/her designee. Appeal requests must be mailed to:


Assistant Commissioner of Operations
ATTN: ADA Appeal
Minnesota Department of Transportation
395 John Ireland Blvd., MS 120
St. Paul, MN 55155

Alternative means of making an appeal request, such as a phone call, personal interview, or a tape recording, will be made available as a reasonable modification upon request.

Within 15 calendar days after receipt of the appeal, the MnDOT Assistant Commissioner of Operations or his/herdesignee will contact the complainant to discuss the appeal request and possible resolutions. Within 15 calendar days after the MnDOT Assistant Commissioner of Operations or his/her designee contacts the complainant, they will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. In the event that the MnDOT Assistant Commissioner of Operations becomes involved in MnDOT’s decision-making process prior to the appeal, the appeal will be heard by a MnDOT Deputy Commissioner.

Retention of Records: All written complaints, appeals, and responses will be retained by MnDOT for at least seven years after the date of the last correspondence in the file.